Implementation of an Electronic Medication Management System in a large tertiary hospital: a case of qualitative inquiry

Abstract Background Hospitals across Australia are implementing Clinical Information Systems, e.g. Electronic Medication Management Systems (EMMS) at a rapid pace to moderate health services. The benefits of the EMMS depend on acceptance system by clinicians. study hospital used unique patient-centric implementation strategy that was based guiding principle “one patient, one chart” avoid patient being hybrid medication chart. This paper aims factors facilitating or hindering adoption as viewed clinicians and team. Methods Four focus groups (FG), each for (1) doctors, (2) nurses, (3) pharmacists, (4) team, were conducted. A guide FG Unified Theory Acceptance Use Technology (UTAUT). Results total 23 subthemes identified grouped into five main themes strategy, organisational outcome EMMS, individual impact IT product, (5) culture. Clinicians reported improvement in their workflow efficiency post-EMMS implementation. They also some challenges using centered around area infrastructure, technical design issues. Additionally, team highlighted two crucial influencing success implementation, namely: organisation readiness. Conclusion Overall, this outlines process large healthcare facility from clinicians’ team’s perspectives UTAUT model. result suggests highly influenced (namely, approach clinical leadership team). Whereas level determined perceived realised benefits. On other hand, number barriers discovered, namely, general training instead customised local needs, issues lack availability computer systems. It is suggested promptly resolving these can improve EMMS.